Check platform status by region
How can we help?
Every request is tracked, answered by a person, and readable here on Distronode, with no account and no third-party portal to sign into.
Lost the email?
We will send your links again.
Every request you have raised under one address, emailed back to that address as direct links. No account, no password.
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Ways to reach us
Something's broken
A feature is not working, a call failed, a number will not connect, or a charge looks wrong.
A question or a request
Ask how something works, or tell us what is missing. Either way it lands in the same queue our engineers work from.
Check a request
Open the thread from the link we emailed you, and follow the whole conversation here on Distronode. Lost the email? Have your links sent again, just below.
What happens next
- 01
- You send itWritten down on our side before it is filed anywhere, so it survives a bad day at the desk.
- 02
- You get a referenceA key like DA-42, and an email with a direct link to its conversation.
- 03
- A person answersReplies are written by a person. You read and reply here on distronode.com, with no account.
- 04
- It gets resolvedThe thread is marked resolved and stays readable at the same link, whole.
We reply within one business day. The desk itself is hosted in Canada, disclosed in full on our sub-processor list.
Or call us
District answers, day or night. It can tell you the status of anything open under your number, and files a tracked request for anything it cannot finish.
Read more
- District AI
- How District AI works
- Sovereign
- Where your data lives
Common questions
Before you write to us.
Where does my request actually go?
It becomes a tracked request with a reference like DA-42 on our support desk, and a person works it from there. It does not land in an unmonitored mailbox, and the reference is yours to quote back at us.
Do I need a Distronode account?
No. The form on this site is open to anyone, including people who are not customers. We email you a link to your own thread, and that link is all you need to read it and reply.
What can the phone assistant tell me about my request?
Status only: whether you have something open and where it stands. It will never read the conversation aloud. Caller ID can be spoofed, so a phone line cannot prove who is speaking, and the thread itself stays behind the link we emailed you.
How quickly will someone reply?
We reply within one business day.
Where is my support data held?
In Canada. Your workspace data stays in your own region, but support is a single desk that receives requests from all four regions, so a request raised from Europe, the United States or Asia-Pacific is held in Canada rather than in your region. We publish that in full rather than rounding it off.
Can District do this for my business?
Yes. Every District AI workspace includes a built-in desk for your own customers, with the assistant as its front line: it logs tickets from calls it cannot finish, and reads their status back to callers. No Jira required, and if you already have Jira you can attach it.
We use it ourselves
This support desk runs on District AI.
Our support line, +1 (647) 776-7619, is not a call centre. It is the product we sell, pointed at our own business. It answers live in a natural voice and looks up the requests raised from the number you are calling from, status only, because caller ID can be spoofed and it never reads the conversation aloud. Anything it cannot finish becomes a tracked request, with the call's own summary attached.
Your customers deserve this too.
Every workspace includes a built-in desk for your customers, with no Jira required. Have Jira? Attach it and the agent works your projects on calls. Turn it on in Skills & Integrations. Calls your receptionist cannot finish become tickets in your own queue, your team replies from the dashboard, and callers can ask where their ticket stands. Status only, since a caller's number is never proof of who is holding it.