Delete Your Account
You can delete your District AI account yourself at any time, and you do not need the mobile app installed to do it. Deletion is permanent: we do not keep a recoverable copy, and there is no undo.
Distronode Corporation • legal@distronode.com
On this page
Delete it yourself
- Sign in at distronode.com/login.
- Go to Dashboard → Billing and scroll to the Danger Zone.
- Choose Delete account and confirm with your password. We ask for the password again on purpose, so that an unattended session cannot destroy an account.
- If you sign in with Google or Microsoft, your account has no password to re-enter. Set one first from Forgot? and then delete, or use the email route below: we will not delete an account without a second confirmation, because the deletion cannot be undone.
If you cannot sign in
Email legal@distronode.com from the address on the account.
Say that you want the account deleted. We verify that the request comes from the account holder before acting, and we complete it within 30 days, as required by GDPR and PIPEDA. This is also the route to use if you have already removed the app, or if you lost access to the address and need us to verify another way.
What gets deleted
Deletion runs across every region we operate in, not just the one you signed up in. Most of it happens immediately and permanently; the two items noted below complete within 30 days:
- Your user record: the account itself, its credentials, and its sessions. Any access token still in circulation stops working at once, because a token whose account no longer exists is treated as revoked.
- Your sign-in history: the time, IP address, country and device recorded for each sign-in to your account. It is removed with your user record, and in normal operation it is never more than 90 days old.
- Every workspace you own, and everything inside it: contacts, call records, transcripts, conversations and messages, in whichever region that workspace's data lives.
- Call recording audio: both our stored copies in object storage and the originals held by our telephony provider. These are purged before the call records are removed, because the records hold the only pointers to the audio.
- Number registration documents: the registry extracts, proofs of address and identity documents provided when registering a telephone number in a country that requires them. Swept from every region's storage before the workspace rows are removed, for the same reason as the audio: the rows hold the only pointers to the files.
- Your phone number index entries and the membership rows for every member of a workspace you owned, so nothing is left pointing at a workspace that no longer exists.
- Your membership of workspaces you do not own: removed, so that if your address is ever used to sign up again, the new account does not inherit access you were never re-invited to.
- Your analytics profile: we submit an erasure request to Mixpanel for the profile and its events. This is the first of the two: we send the request immediately, and Mixpanel completes it within 30 days.
- Your support requests: the tickets you raised with us, and the personal details inside them. This is the second: erasure begins immediately, and where a conversation cannot be matched to you automatically, or our support desk refuses the deletion, we finish it by hand within 30 days.
What is not deleted, and why
We would rather state these plainly than imply an absolute that is not true.
| What we keep | Why we keep it |
|---|---|
| Encrypted database backups, for up to about eight weeks. | Backups expire on a fixed schedule and are not restored to serve a request. They exist so that a regional failure cannot destroy a business's records, and they age out on their own. |
| Data belonging to a workspace you did not own. | If you were a member of a business's workspace, its contacts and call records belong to that business rather than to you, so deleting your account removes your access and your membership but not their records. Ask the workspace owner, or contact us and we will route it. |
| Support conversations raised by someone else that mention your address. | Where your address appears inside a third party's support request, we do not edit their record automatically: doing so would alter someone else's data. Those matches are flagged for a person to review, and handled as part of the same 30-day window. |
Related: our Privacy Policy (section 13 covers your rights), our Sovereign portal for regional data-residency and erasure commitments, and data deletion requests for connected social accounts. Questions go to our Privacy Officer at legal@distronode.com.
Deleting social account data instead
If what you want removed is the data tied to a Facebook, Instagram, or Threads account you connected, that is a separate process with its own status page, and it does not delete your District AI account.