Canadian Calls Are Now Answered in Montreal, in Both Directions

Distronode has announced that a call on a Canadian number it issues is now answered in Montreal, in both directions. Since September 2026, a call arriving on one of those numbers is delivered by the carrier from its Canadian gateway to Distronode's own equipment in Montreal, where the call room, the receptionist and the transcription all run. Every call a Canadian workspace places starts on that same equipment, whichever carrier carries it. A call made or received in the browser has been handled in Montreal since August 2026, so a Canadian business's calls are now answered where its records already live.

The Canadian numbers Distronode issues today come through Telnyx, whose Canadian gateway hands each call straight to the Montreal node. A number issued earlier through Twilio, Canadian or American, is still answered on the United States node, because Twilio has no Canadian point of presence. Keep an existing number by forwarding it to one Distronode issues, and its calls are answered in Montreal too.

A new Canadian workspace now starts on a voice engine that runs entirely in Montreal: speech recognition on Amazon Transcribe, the language model on Vertex AI, and speech synthesis on Amazon Polly, Canadian French voices included. The other engines stay available, each labelled with the region every leg runs in, and the language model runs in Montreal on all of them but the realtime Gemini Live engine, whose single listen-and-speak model Google does not serve from Montreal.

The rest of the workspace follows the calls. The AI behind the dashboard, from reply drafts and post-call analysis to knowledge-base search, runs in Montreal, and the live events that show a call on the dashboard as it happens are carried and stored there too. They join what Canadian customers already had: the workspace database on Amazon Web Services in Montreal, a support desk in Canada, and every plan priced in Canadian dollars.

Distronode publishes where every kind of data lives rather than rounding up. The data residency map shows each row for a Canadian workspace, including the few services that still run outside Canada by decision, and the sub-processor register records the change with its date. Local Canadian numbers are available today, and the live demo answers in the browser with no signup.